Privacy Policy – Pathfinder 311

Pathfinder 311 collects personal information such as name, phone number, email address, and service request details when customers submit forms on our website or contact us directly.

This information is used solely to respond to service requests, schedule plumbing appointments, and provide customer support.

SMS Communications

Customers who provide their phone numbers may receive SMS messages regarding service requests, appointment confirmations, technician updates, and customer support notifications.

Message frequency may vary. Message and data rates may apply.

Customers can opt out of SMS messaging at any time by replying STOP. For assistance, reply HELP or contact us directly.

Data Sharing

Pathfinder 311 does not sell, rent, or share SMS opt-in data with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable security measures to protect customer information from unauthorized access.

Cookies & Tracking

Our website may use cookies and tracking technologies to improve user experience and website performance.

Your Rights

Customers may request updates or deletion of their personal data by contacting us directly.

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